Privacy Policy

Industry regulatory disclosure requirements

Introduction

GetSkills360 – Digital Skills wants all of its online visitors to be confident that we process information about you in accordance with applicable privacy legislation. Our Privacy Policy describes how GetSkills360 – Digital Skills handles and protects your personal data in our capacity as a data controller. It also describes your rights and how to proceed in case you wish to exercise them. Customers who subscribe to GetSkills360 – Digital Skills services, such as students to our courses, are contractually obligated to comply with the agreement, terms, and conditions. Please see our general terms and conditions for more information about our data processing when you apply to a GetSkills360 – Digital Skills course.

GetSkills360 – Digital Skills is committed to respecting your privacy and protecting your personal data – any information that may identify you as an individual person (such as name, address, pictures, and IP address) and which is collected via our digital channels, such as our website, mobile apps and/or other future digital contact interfaces which links to this Privacy Policy.

It is important to us at GetSkills360 – Digital Skills that you feel safe in our processing of your personal data. weConnect would never knowingly sell or release your personal data to another party in other ways than as follows from this Privacy Policy and you are always welcome to contact GetSkills360 – Digital Skillsif you have any questions.

You will find information about how to contact GetSkills360 – Digital Skills below.

We welcome you to visit all digital channels managed by GetSkills360 – Digital Skills and you do not need to provide any personal data to visit them. However, please be aware that if you do not provide some requested information, access to certain services or parts of our digital channels and certain social media channels may be restricted.

Personal data processing

What personal data does weConnect process about you and for what purposes?

1. Application to one of our programs or courses

Type of processing

  • Identification;
  • Correspondence regarding the application procedure;
  • Handling of payment such as forward invoices (this may also include control of payment history and collection of credit information) and the use of third-party PCI-compliant service providers;
  • Internal record keeping and audits.

Categories of personal data
Name, e-mail address, invoice address, phone number, resident country, credit card details, correspondence.

Legal ground
The legal ground for processing is the performance of the agreement with you. Data collection is required to fulfill our rights and obligations under the agreement with you (please see our Terms & Conditions). Should the requested information not be provided, GetSkills360 – Digital Skills may not be able to fulfill its obligations according to the agreement and may, therefore, deny your application.

Retention period
The retention period is 36 months following collection of the data.

2. Application to one of our programs

Type of processing

  • Identification;
  • Correspondence regarding the application procedure;
  • Necessary program entry requirement control legally required and stipulated by weConnect;
  • Internal record keeping and audits;
  • Surveys, research and analysis exercises undertaken by governmental or other agencies.

Categories of personal data
Name, email,  phone number, address, nationality, resident country, visa requirements (including copy of passport), gender, date of birth, certificate(s) to prove program-entry requirements, grades, photo, curriculum vitae, publicly available information from social media and other online sources.

Legal ground
The legal ground for processing is the performance of the agreement with you. Data collection is required to fulfill our rights and obligations under the agreement with you (please see our Terms & Conditions). Should the requested information not be provided, GetSkills360 – Digital Skills may not be able to fulfill its obligations according to the agreement and may, therefore, deny your application.

Retention period
The retention period last until you have been accepted/declined entry to the course and as necessary to comply with any such legal obligation to which GetSkills360 – Digital Skills is subject.

3. Compliance with legal obligations

Categories of personal data
Name, email, personal identification number, address, phone number.

Legal ground
The legal ground for processing is compliance with legal obligations to which GetSkills360 – Digital Skills is subject. The processing is necessary to fulfill our legal obligations. In case data is not provided GetSkills360 – Digital Skills may not approve your application.

4. Customer and student service

Type of processing

  • Questions regarding grades, courses, programs etc. via phone or digital channels (incl. social media);
  • Identification;
  • Claims and support (incl. technical support);
  • Download of syllabus.

Categories of personal data
Name, contact info (phone number, email, address), personal identification number, your correspondence, info about your purchase and potential error/complaints.

Legal ground
The legal ground for processing this data is a legitimate interest. The processing is necessary to administer yours and our need to process customer/student service matters. The secondary reason is consent where you have provided your consent to receive a requested syllabus and product-related information.

Retention period
The retention period is 36 months following collection of the data or the consent is revoked.

5. Administration of invitations to events and newsletters

Type of processing

  • Identification;
  • Correspondence, surveys and evaluation regarding the event such as confirmation of registration, requests and evaluations.

Categories of personal data
Name, contact info (phone number, email, address), personal identification number, information from evaluations, and other personal preferences.

Legal ground
The legal ground for processing this data is legitimate interest. The processing is necessary to adhere to our and our customers’ legitimate interest to evaluate, develop and improve our services and systems. The secondary reason is consent where you have provided your consent to receive our invitations and newsletters.

Retention period
The retention period is 36 months following collection of the data or consent is revoked

6. Direct marketing

Type of processing
Direct marketing by Hyper Island or through our external partners.

Categories of personal data
Name, email, phone number, address, navigational information such as information about your computer and your visits to this website including your IP address, geographical location, browser type, referral source, length of visit and pages viewed, correspondence, and feedback regarding our services.

Legal ground
The legal ground for processing this data is a legitimate interest. The processing is necessary to adhere to our and our customers’ legitimate interest to evaluate, develop and improve our services and systems.

Retention period
The retention period lasts for 36 months following the end of the course/program or consent is revoked

7. Evaluate, develop and improve our services and systems for our customers in general

Type of processing

  • Improve visitors’ browsing experience by personalizing the website and improve our services;
  • Administration of our website and our relationship with you including to provide services to you which you may request from Hyper Island and/or to provide and monitor our services to you;
  • Conducting optional online surveys (e.g. to receive feedback regarding the quality of our service);
  • Establish material for improvement of our services such as courses and programs;
  • Provide our customers the possibility to improve our services;
  • Development of material to improve our IT systems with the purpose of raising the security for the company and our visitors.

Based on the data we collect (purchase history, age, gender) Hyper Island may carry out analysis that may include you being sorted into a customer segment. The analysis is however never carried out on an individual level. The result from the analysis is used for improving out services and developing our webpage.

Categories of personal data
Age, residence, correspondence/feedback, purchase and user generating data (incl. click and visit history), technical data such as browser type, domain names, internet service provider (ISP) etc.), info about your interaction with Hyper Island (log data, how long different pages have been reviewed, answering times, download errors, how you reach and leave the service etc.)

Navigation information about your computer and your visits to this website including your IP address, geographical location, browser type, referral source, length of visit, and pages viewed.

Correspondence and feedback regarding our services.

Legal ground
The legal ground for processing this data is a legitimate interest. The processing is necessary to adhere to our and our customers’ legitimate interest to evaluate, develop and improve our services and systems.

Retention period
The retention period is 36 months following the collection of the data.

8. Prevent misuse of a service or prevention and investigation of a criminal offense against weConnect

Type of processing

  • Prevent spam, phishing, harassment, incorrect logins to user accounts or similar activities;
  • Development and improvement of our IT systems with the purpose of raising the security for the company and our visitors.

Categories of personal data
Age, residence, correspondence/feedback, purchase and user generating data (incl. click and visit history), technical data (incl. IP number, web installments, operating system, screen resolutions, platform), info about your interaction with GetSkills360 – Digital Skills (log data, how long different pages have been reviewed, answering times, download errors, how you reach and leave the service etc.)

Navigational Information such as information about your computer and your visits to this website including your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Correspondence and feedback regarding our services.

Legal ground
The legal ground for processing is the legal obligation to which Hyper Island is subject or Legitimate Interest. Where no legal obligation exists, the processing is necessary to adhere to our legitimate interest in preventing misuse of a service or to prevent and investigate criminal offenses against GetSkills360 – Digital Skills.

Retention period
The retention period lasts for 36 months following the collection of the data.

Sensitive personal data and personal identification numbers

Sensitive personal data includes any information that reveals your race or ethnicity, political views, religious or philosophical beliefs, membership in a trade union, as well as personal data regarding your health or private life.

GetSkills360 – Digital Skills may process the following sensitive personal data when carrying out our services: Personal identification number, copy of passport, emergency contact details, as stated above. Sensitive personal data may be collected from you if you purchase our services or choose to attend our courses, programs, and/or events (or other sessions or events organized by GetSkills360 – Digital Skills or on our behalf). You may in such a case choose to submit your sensitive personal data to GetSkills360 – Digital Skills about, for example, your special learning needs or dietary requirements.

Personal identification numbers are only processed when needed to ensure your identification or if strictly needed. weCGetSkills360 – Digital Skills limits the use of personal identification numbers.

GetSkills360 – Digital Skills has additional measures in place to protect sensitive personal data, personal identification numbers, and confidentiality. GetSkills360 – Digital Skills will use your sensitive personal data to deliver our services to you, meet your requirements, or deal with any requests made by you. Personal data and other sensitive information, such as credit card numbers and/or location data, collected on our website and/or transmitted to other websites is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.

GetSkills360 – Digital Skills will only disclose your sensitive personal data to the third parties as referred to in this Privacy Policy or where GetSkills360 – Digital Skills considers it absolutely necessary – such as to establish appropriate security or confidentiality obligations.

Sources of information

Generally speaking, GetSkills360 – Digital Skills only processes data you have provided or that GetSkills360 – Digital Skills registers based on your purchases and the use of our services. In certain cases, GetSkills360 – Digital Skills may supplement this data with information from third parties for the purpose of evaluating and improving our digital channels and services.

The information that GetSkills360 – Digital Skills collect from third parties is as follows:

  1. Address information from public registries to ensure we have the right address;
  2. Information from social media for marketing or anti-fraud purposes.

Information to other parties

Data processors

Other than as provided in this Privacy Policy, GetSkills360 – Digital Skills will not knowingly share the personal data you provide with any third party. In cases where it is necessary for GetSkills360 – Digital Skills to carry out our services, we may retain external suppliers (processors) for services in connection to our digital channels or the services. These suppliers may process personal data and sometimes require limited access to personal data collected via our digital channels or services. GetSkills360 – Digital Skills uses the following types of suppliers:

GetSkills360 – Digital Skills endeavors to limit third-party access and only share information that is necessary to enable suppliers to carry out their work. GetSkills360 – Digital Skills always checks that our suppliers can meet our high standards and provide sufficient safeguards and require them to protect your personal data in accordance with this Privacy Policy and refrain from using or disclosing your personal data for any purpose other than providing GetSkills360 – Digital Skills with the agreed product or services.

Amendments to the privacy policy

GetSkills360 – Digital Skills reserves the right to change this Privacy Policy. Changes to the terms of the policy will be notified on GetSkills360 – Digital Skills, one month before the change of terms enters into force. The current terms and conditions are available at https://getskills360.com/privacy-policy

You should not supply GetSkills360 – Digital Skills with any personal data if you do not accept changes that are made to this Privacy Policy.

Deletion of data

Personal data will not be stored for longer than is necessary in light of the purposes of the processing and, in general, GetSkills360 – Digital Skills will delete personal data in the manner which follows from applicable legislation and in accordance with our Retention Policy. Where information is known to be unreliable, irrelevant or excessive, it will be securely deleted or access will be removed, as soon as is reasonably possible.

Your rights  

You are entitled once each year and free of charge to request information regarding the personal data, if any, about you which GetSkills360 – Digital Skills processes and to have any erroneous information corrected. Please note that GetSkills360 – Digital Skills may request additional details about you in order to ensure secure and effective handling of your request and to ensure that the information is provided to the correct person.

Should you have reason to believe that any personal data that GetSkills360 – Digital Skills holds about you is inaccurate, please let us know and we will update the information.

You may request us to delete the personal data we hold about you. For example, if the information is no longer necessary to fulfill the purpose they were collected for, they are processed in an illegal way, or you opt out from direct marketing. Please note that, when legally required, GetSkills360 – Digital Skills could decline your request, for example, if the data is needed for tax or bookkeeping purposes, or are necessary to defend legal claims.

You also have the right to request limitations of the processing of your personal data. In such cases, GetSkills360 – Digital Skills may need to investigate the situation further prior to reaching a decision. Please be aware that you always have a right to opt out from direct marketing activities and request a limitation of processing based on legitimate interest – including potential profiling for direct marketing purposes.

When you provide GetSkills360 – Digital Skills with your consent or the processing is based on the fulfillment of an agreement with you, you have, during certain circumstances a right to have your data transferred to another data controller. This requires that the transfer is technically possible and may be carried out automatically.

If you would like to know how GetSkills360 – Digital Skills processes personal data, send a written and signed request to GetSkills360 – Digital Skills. You will find our contact information below.

Links

Our digital channels may include links to websites that are provided by other group companies or companies which do not belong to the GetSkills360 – Digital Skills group. This Privacy Policy shall not apply to such websites. You should, therefore, review the privacy policy of any such website before you provide personal data.

Security

wGetSkills360 – Digital Skills takes all appropriate technical and organizational security measures which are necessary to safeguard personal data against unauthorized access, modification, or destruction. However, providing personal data over digital channels always entails a risk since it is not possible to completely protect technical systems from unauthorized access.

Information about children

The GetSkills360 – Digital Skills website is not intended for or targeted at, children under the age of 13 years old, and GetSkills360 – Digital Skills never knowingly or intentionally collects information about children under this age. If you believe that Hyper Island has collected information about a child, please contact us at: privacyofficer@getskills360.com to request deletion of the information.

Social media and external websites

The GetSkills360 – Digital Skills website includes social media features, such as a Facebook ‘Like’ button and also widgets, such as the ‘Share this button, or interactive mini-programs that run on our website. These features may collect your IP address, which pages you visit on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by third parties or directly on our website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by their privacy policies and other routines of the companies providing them.

Our website may provide hyperlinks to other websites. GetSkills360 – Digital Skills does not control and is not responsible for, the content or practices of other websites.

Contact information

If you have any questions regarding our Privacy Policy or any other question regarding our processing, please contact us:

privacyofficer@getskills360.com

Cookies & technologies

Cookies are a small text files consisting of letters and numbers sent from our web server and stored on your browser or device.

They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The cookies GetSkills360 – Digital Skills uses usually improve the services GetSkills360 – Digital Skills offers you. Some of the GetSkills360 – Digital Skills services need cookies to work properly, while others improve the services for you. GetSkills360 – Digital Skills uses cookies for overall analytical information regarding your use of GetSkills360 – Digital Skills services. GetSkills360 – Digital Skills uses cookies to save functional settings such as language and other tasks. GetSkills360 – Digital Skills also uses cookies that allow weConnect to target relevant marketing to you. Cookies allow GetSkills360 – Digital Skills to understand who has seen which pages, and to determine the most popular areas of our website.

weConnect uses cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Hyper Island  uses different cookies:

  • Session cookies are temporary cookies that end when you close your browser or device;
  • Permanent cookies remain on your computer until you delete them or they expire;
  • Prebook cookies are set by the site you visit;
  • Third-party cookies are set by another site. At GetSkills360 – Digital Skills, these are primarily used for analysis (such as Google Analytics);
  • Similar techniques store information in your browser or device in a manner similar to cookies.

Use of Google Analytics

As part of GetSkills360 – Digital Skills’s marketing, GetSkills360 – Digital Skills analyzes information about the use of getskills360.com and activity on GetSkills360 – Digital Skills’s pages on social media. For example, using Google Analytics, we will analyze behavior for creating more relevant ads and offers, as well as for developing GetSkills360 – Digital Skills products and services. In addition, Google Analytics helps to evaluate the use of GetSkills360 for services related to website activities and internet usage.

How to control cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GetSkills360 – Digital Skills subscription service or websites you visit.